I have been having trouble with the modem for 2 days. I get no service when I open the connect window. For 2 minutes it showed EDGE. In the tool tray is shows NO SIGNAL. I can only assume there is a problem at the tower. No one to call. I tried that once and even in Spanish it is impossible. Probably 200 people in one concrete room all talking at the same time. I just hung up! Telmex Internet used to be like this but now they have real techs and they will put you through to one who speaks English!
Moisheh