Trouble at Freedom Shores in Isla Aguada
As some of you might have read on our blog, we ran into an electrical issue whilst staying at the Freedom Shores campground in Isla Aguada, Mexico. The electrical outlet was incorrectly wired and was...
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We finally heard back from Freedom Shores today.
Bad wiring at the RV park fried our appliances in February this year; Telma, the owner, hired an electrician who confirmed the RV parks liability; Telma agreed to pay for our damages once we got back to the U.S. ... and today, almost 6 months later, we get a phone call from her son William that they will pay nothing because it was our fault.
He said that it wasn't his fault (even though his mother, Telma and the local electrician in Isla Aguada told us different back in February) and even though the right thing to do is to pay (imagine what a happy, grateful customer we would be on the internet), he said there's nothing we can do about it since the business is in Mexico and people basically do what they can get away with. Nice.
Interesting business ethics down in Mexico!
All I can say: beware before staying there. We won't ever again.
Even though Telma agreed to pay for all our expenses back in February (upon our return to the US), we didn't even ask for all of it ... but half! I explained to William (the son) that we asked for half since, yes, it's their fault, but at the same time, we should have been smarter by testing before plugging in.
As a result, I feel it is my duty to document my negative feedback on the RV park online: here, Trip Advisor, Church's ... Hard to understand some businesses: one unhappy customer can be more expensive than a large amount of advertising.
Sorry for my rant, but the phone call with William this morning was just too much. Talk about lack of customer service or honesty as compared to his friendly mother who was willing to help us.
Bad wiring at the RV park fried our appliances in February this year; Telma, the owner, hired an electrician who confirmed the RV parks liability; Telma agreed to pay for our damages once we got back to the U.S. ... and today, almost 6 months later, we get a phone call from her son William that they will pay nothing because it was our fault.
He said that it wasn't his fault (even though his mother, Telma and the local electrician in Isla Aguada told us different back in February) and even though the right thing to do is to pay (imagine what a happy, grateful customer we would be on the internet), he said there's nothing we can do about it since the business is in Mexico and people basically do what they can get away with. Nice.
Interesting business ethics down in Mexico!
All I can say: beware before staying there. We won't ever again.
Even though Telma agreed to pay for all our expenses back in February (upon our return to the US), we didn't even ask for all of it ... but half! I explained to William (the son) that we asked for half since, yes, it's their fault, but at the same time, we should have been smarter by testing before plugging in.
As a result, I feel it is my duty to document my negative feedback on the RV park online: here, Trip Advisor, Church's ... Hard to understand some businesses: one unhappy customer can be more expensive than a large amount of advertising.
Sorry for my rant, but the phone call with William this morning was just too much. Talk about lack of customer service or honesty as compared to his friendly mother who was willing to help us.
