Almost lost reservation in AZ park

Old-Biscuit wrote:
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OP ---name the park so others are aware of their 'reservation' practice

Agreed.

I agree that they should not be able to do that unless they let you know up front that you could be bumped for a longer-term tenant. Even so, my late husband and I wintered in AZ on an annual basis for about ten years. After he passed away I moved to AZ permanently. Except in the summer, the desert is the perfect place to be, IMO. You will like it!

They should have put them in another site for Jan-Feb-Mar until you leave and then they can move in your spot for the remainder of their 12 months.

Sounds to me like they were attempting to get you to pay for 12 months rather than 3. Of course you get a per month discount for 12 months but they still make more money. There were a lot of open spaces in Arizona last year so I imagine they are trying to squeeze every dollar they can out of whoever shows up this winter.

IDman wrote:
Highest bidder takes it! You were buying 3 months; they were buying 12 months.
If you own a business, whoever is spending the most money $$$$ will usually get the most attention. Pretty simple.

Seinfeld: I don’t understand. Do you have my reservation?

Rental Car Agent: We have your reservation, we just ran out of cars.

Seinfeld: But the reservation keeps the car here. That’s why you have the reservation.

Rental Car Agent: I think I know why we have reservations.

Seinfeld: I don’t think you do! You see, you know how to take the reservation, you just don’t know how to hold the reservations. And that’s really the most important part of the reservation: the holding. Anybody can just take them!

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OP ---name the park so others are aware of their 'reservation' practice

michael tee wrote:
My reservation confirmation does not state any conditions about bumping. I booked the site over the phone, and do not recall the agent mentioned bumping (wife used to be travel again, and was listening the entire time I was booking, and would have remembered that).

My thoughts are that if this happens again, I may say that I will go annual (to keep the reservation), then just not book again. Probably won't book again anyway; as i said, I have never wintered in AZ, and want to see what it's like, but live in GA and FL is much closer!

I presume, the person is paying for the next 12 months (vs a shorter period over the winter).

Poor customer service but if they are looking at $1500 for a couple months over the winter vs $6000 for an annual membership that is very likely to result in future annual memberships...I can see the appeal for the owner.

You can ask for a copy of the rental agreement but it's probably on the website. If they have a clause that gives priority to long term rentals, you effectively agreed to it (the fact you didn't obtain and read the full rental agreement is on you). I would still ask them what they are going to do to compensate you since you aren't getting what you reserved (ie: do they have an upgraded site that they can give you without paying extra for the upgrade...can they give you a discount, free electrics, something else?)

If there is no clause, I would start off by pointing out that you have a reservation for that site and you expect them to honor it. If they refuse...poor form but unless you want to get silly and take them to small claims court or hire a lawyer, not much you can do about it.

Highest bidder takes it! You were buying 3 months; they were buying 12 months.
If you own a business, whoever is spending the most money $$$$ will usually get the most attention. Pretty simple.

Michael, I live part-time in the California desert, you will love the dryness in AZ in the winter.

There are no mosquito's in a dry climate, other bugs yes, but not pesky no-seeums, etc.

Safe travels,

Mark

My reservation confirmation does not state any conditions about bumping. I booked the site over the phone, and do not recall the agent mentioned bumping (wife used to be travel again, and was listening the entire time I was booking, and would have remembered that).

My thoughts are that if this happens again, I may say that I will go annual (to keep the reservation), then just not book again. Probably won't book again anyway; as i said, I have never wintered in AZ, and want to see what it's like, but live in GA and FL is much closer!

I guess it must have stated that somewhere in their contract? Otherwise....