Forum Discussion
Medico
Jul 30, 2014Explorer II
I think what upset me the most was the poor reaction to my complaint. "Oh Well!" That's the same as take it or leave it. In the service and entertainment industry, companies make their livings off return guests, not new guests. If these industries had to rely on new guests, just imagine their advertising costs. The service we received when we lodged a complaint does not make me wish to return. Also these type industries rely on word of mouth advertising. Just look at the word of mouth advertising they are receiving now!
And for those that do not perceive a problem, you expectations are very low in the customer service department. I wish you well in your travels. Do not lodge any complaints because, "Oh well!"
And for those that do not perceive a problem, you expectations are very low in the customer service department. I wish you well in your travels. Do not lodge any complaints because, "Oh well!"
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