Forum Discussion
kcmoedoe
Jul 30, 2014Explorer
JamesBr wrote:So true. That "Oh Well" probably stems from the fact the issue the guy had was a core business decision the park made. They aren't going to change it and more than if you went into McDonalds as a dedicated Vegan and told them you were never going to return if they didn't stop selling burgers made with meat. I am sure that park isn't going to change their entire pricing structure just because some guy doesn't want to pay the going rate for his guests. Not all customers are created the same. There are many businesses that believe the best approach to customer service is to bend over backwards for the top 25% of your customers, try and earn the business of the next 50% so that they become one of your top 25% and cull out the bottom 25% because that is where all your expense and trouble comes from.
The "oh well" comes from the fact that there are next to no other options if you want a campground that is not 40+ minutes away from the Western suburbs of Baltimore. There are not many options for campgrounds until you get well outside the Baltimore-Washington Corridor.
The per visitor charges I notice usually becomes a policy to discourage those that use to get a site, claim 2 people at the site and have 10 guests show up and stay the entire visit. It stinks, but these are places of business and need to cover the cost of doing business or they will no longer exist.
The issue and you can read them all here is "why do I have to pay for this?" You have the lone traveler, the couple with no kids or pets, and then you have the other side of the spectrum of multiple dogs, or a large family and possibly a pet.
So where do you set the price for your campground? Do you shoot for the middle and hope you get more smaller groups then larger so you can stay out of the red? Do you charge the full cost of a maxed out campsite to everyone? Do you offer the lowest rate possible for the 2 person or less site, and have add ons for everything else? No matter what they choose, someone will not like it and think there should be a discount.
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