Boise/Meridian KOA
Be careful if you make a reservation at the Boise/Meridian KOA. You may or may not get the type of site you think you have reserved.
On April 21st, 2016, the campground's website showed there were no pull-thru sites available for my 36-foot 5th wheel on the days I needed one. (There were back-in sites available.) As suggested on the website, I called the campground and was told by (what sounded like an elderly) lady that she had pull-thru sites available. When I mentioned that according to the website none were available, she said that was because they don't make all of their sites available to KOA's reservation system because KOA tends to put small RVs in large sites. I made the reservation and asked for a confirmation by e-mail.
On April 28th, having not received a confirmation, I called and spoke with the same lady, and she said she had sent me an e-mail, but would send another. On April 29th, I received an e-mail confirmation from KOA, but it said I had reserved a back-in site and I wanted a pull-thru.
I again called the campground and spoke to the same lady about the problem of not having a pull thru reserved. I was very surprised when she responded that they never say they are promising a pull-thru because they assign based on what is available when the customer arrives. She insisted (and was very argumentative) that she had not told me I would have a pull thru site.
What she said makes no sense to me because their website clearly lists large pull-thru and large back-in sites as options to choose from. Why would anyone be happy to choose a pull thru and then find out upon arrival that they are assigned a back-in?
I have since cancelled my reservation and will not consider staying at the Boise/Meridian KOA again.
Let me add that I am capable of backing into a site, but pull-thru sites are, of course, much easier. For me, this was as much about the poor customer service as it was about the type of site.
On April 21st, 2016, the campground's website showed there were no pull-thru sites available for my 36-foot 5th wheel on the days I needed one. (There were back-in sites available.) As suggested on the website, I called the campground and was told by (what sounded like an elderly) lady that she had pull-thru sites available. When I mentioned that according to the website none were available, she said that was because they don't make all of their sites available to KOA's reservation system because KOA tends to put small RVs in large sites. I made the reservation and asked for a confirmation by e-mail.
On April 28th, having not received a confirmation, I called and spoke with the same lady, and she said she had sent me an e-mail, but would send another. On April 29th, I received an e-mail confirmation from KOA, but it said I had reserved a back-in site and I wanted a pull-thru.
I again called the campground and spoke to the same lady about the problem of not having a pull thru reserved. I was very surprised when she responded that they never say they are promising a pull-thru because they assign based on what is available when the customer arrives. She insisted (and was very argumentative) that she had not told me I would have a pull thru site.
What she said makes no sense to me because their website clearly lists large pull-thru and large back-in sites as options to choose from. Why would anyone be happy to choose a pull thru and then find out upon arrival that they are assigned a back-in?
I have since cancelled my reservation and will not consider staying at the Boise/Meridian KOA again.
Let me add that I am capable of backing into a site, but pull-thru sites are, of course, much easier. For me, this was as much about the poor customer service as it was about the type of site.
