I was doing an overnight at a KOA in southern GA. The owners went to each RV in the park, told us about a tornado watch in the area, explained that both the restroom/showers were reinforced concrete shelters and invited everyone into their office/game room area to ride it out. No tornado, but a very bad storm. The owner had a weather radio going and unlocked the Coke machine. We sat around and told stories until the danger passed. When I left the next morning, I could see where the storm/tornado crossed the road about 10 miles away. That's customer service.