Camped at both KOA and non-KOA and had the same experiences... some very good, some very bad, others in between... Generally had good experiences at KOAs but at a price, which isn't always that far off from surrounding CGs.
I don't like getting into a CG and not getting a site I asked for, but most (certainly KOA) reservation systems have in small writing, your reservation holds A site, but the specific site may not be guaranteed..... Don't like it but most do have the disclaimer.
I would file a report with your opinion of the KOA on the corporate web site - seems KOA is making a step towards improved customer experience and would want to know. Problem is they are still a franchise and the amount of control KOA has over any/all CG is questionable sometimes.
