mikenannie wrote:
wkswenson wrote:
Camped at both KOA and non-KOA and had the same experiences... some very good, some very bad, others in between... Generally had good experiences at KOAs but at a price, which isn't always that far off from surrounding CGs.
I don't like getting into a CG and not getting a site I asked for, but most (certainly KOA) reservation systems have in small writing, your reservation holds A site, but the specific site may not be guaranteed..... Don't like it but most do have the disclaimer.
I would file a report with your opinion of the KOA on the corporate web site - seems KOA is making a step towards improved customer experience and would want to know. Problem is they are still a franchise and the amount of control KOA has over any/all CG is questionable sometimes.
I understand the disclaimer to mean you might get site 50 and not 37 that you reserved. I still expected the same type of campsite. They need to clarify that disclaimer, I read it several times BTW.
As far as franchises go, if a particular campground is damaging your 'brand' then yank the franchise. Simple. All KOAs suffer when a few deliver poor customer service. Especially in today's Internet and social media world.
Thanks for your reply.
They should have their franchise yanked since they put you in a back in site instead of a pull thru. Customer service should be flawless or serious consequences should be enforced. If all companies would follow this policy, the world would be a better place. Why just this week I ordered a Quarter Pounder and requested no pickle. When I got the sandwich a dang pickle was on it. After a quick call to the McDonalds headquarters, I fully expect the Golden Arches to be coming down the next time I pass by that location. All the Micky D franchises are suffering because of that one bad pickle. I agree with you one hundred percent, kick those franchises out of the system.
