we have stayed at several KOAs and have never had an issue. We like that it has a franchise tag because they all seemed to have at least a certain basic set of similar amenities such as well stocked store, pool, playground for kids. Did anyone see the KOA CEO on the cbs tv show undercover boss last year? He has a management background from the las vegas casino industry and it seemed customer satisfaction was his main emphasis, so if you wrote corporate to complain, I wouldn't be a bit surprised if you got a response from KOA. They do have a reputation to protect.
