magnusfide wrote:
2008Wildcat wrote:
Lake in Wood is, and always has been, one of the best in the area.
The OP's experience must have been an off occurrence. We've been going for over 7 years, at least once per year. The staff has always been accommodating, and pleasant. Could they have had a bad day? Sure. Are we all pleasant all the time? No.
There are many CG's in the area, and you have the right to choose from any of them.....
By and large "regulars" are treated with courtesy at campgrounds and as a regular of 7 years' standing, I daresay your treatment is based upon that.
There is no excuse for rudeness regardless of what kind of day or the status of the customer vis a vis repeat regular or newbie. Professional behavior is the standard in the hospitality industry whether it's a 5 Star Hotel or an RV campground.
You are correct about their being no excuse for unprofessional behavior. Unfortunately, you couldn't be more wrong about earning "regular" status by visiting once a year. We typically end up their 2-3 times a year, and I can assure you that they couldn't pick the DW and I out of a lineup, much less treat us any better due to our non-existent "status". This is arguably the nicest, and one of the most popular campgrounds in the state, not some Ma&Pa operation with two dozens sites, and a sweet old lady at the counter that remembers you from last year. It is expensive, well run and extremely successful.
