Yeah, once a year, they don't know me from the next guy.
The guy at the gate was nice and friendly, asked if I'd stayed there before, and then directed me tot he front desk to check in.
Girl at desk, although young and seemed fairly new, was efficient and knew what to do.
Another staff member then asked if I knew where to go....I knew where I was going, so I didn't need the escort that they were offering.
Again, not saying it is/was right or wrong what happened, but everyone has a bad day once in awhile.....so to answer the OP's title question, no, you just hit the bad day.
