SDcampowneroperator wrote:
Attitudes work both ways. Bring one, expect the staff to react accordingly.
Professional behavior on the part of the staff is required regardless of whether the customer is in an off-day or not. Unless the customer is violent, properly trained staff are able to give the paying customer a better experience. This is the professional standard set by the hospitality industry of which RV parks are part and parcel.
Reading reviews of parks I pay particular attention (as do many others) to those reviews that relate staff cheerfulness and professionalism that helped the customer after a bad day on the road. Staff courtesy and professionalism engender customer loyalty and repeat business. Not only is it kind, but professional behavior is simply good business. Even if not being the recipient, there are always other customers who notice and watch how well the staff treats customers. They will most likely return if they feel customer service is professional and courteous.
There are seminars provided by various groups that provide training to owners and staff on maintaining a professional manner even with customers who are having an attitude. Taking these courses and putting the professionalism into practice will improve your bottom line.
