We and our front line staff of years have attended, yes even led discussion in hospitality seminars at state and national level.
Our goal, in our location, is not to maximize the bottom line through filling campsites with those who demonstrate an attitude that is not within our model.
We maximize our line and guest satisfaction by presenting a standard and recognizing those beforehand who exhibit proclivity to disturbance. To those, we react. Our many other guests satisfaction is of more concern than one fresh off the road who could not be mollified.
Thus, extemely rarely, we exersize our right to refuse service to anyone, only in the interest of the camp as a whole.
