When you stated
SDcampowneroperator wrote:
Attitudes work both ways. Bring one, expect the staff to react accordingly.
this is clearly indicative of an emotional policy of retaliation, not service. Reacting is not professional. Your employees will cue from that and not provide professional service to the campers/guests. Your business will suffer.
Attending workshops on professional behavior and putting that knowledge into practice is what will make the camping experience both pleasant and profitable for all concerned. Friendly and professional service does not assume proclivities but rather engages the customer in a manner that sets clear standards for the staff and provides useful information and boundaries for the customer. All professional standards on behaviors reiterate as rule #1 that you and your staff need to leave your personal emotions out of the interaction equation.
