magnusfide wrote:
When you stated SDcampowneroperator wrote:
Attitudes work both ways. Bring one, expect the staff to react accordingly.
this is clearly indicative of an emotional policy of retaliation, not service. Reacting is not professional. Your employees will cue from that and not provide professional service to the campers/guests. Your business will suffer.
Attending workshops on professional behavior and putting that knowledge into practice is what will make the camping experience both pleasant and profitable for all concerned. Friendly and professional service does not assume proclivities but rather engages the customer in a manner that sets clear standards for the staff and provides useful information and boundaries for the customer. All professional standards on behaviors reiterate as rule #1 that you and your staff need to leave your personal emotions out of the interaction equation.
Precisely.
I wonder if sdrvparkowner and westernrvparkowner are related:h
Unprovoked, sdrv brought the negative, arguementative attitude on this thread for absolutely no discernable reason. What's with some of these ppl?!
They both convey the negative attitude of; "my way or the highway!"
After enduring bad attitudes and unhelpfulness enough times on the road as an RVer since I was in my mid-30s, now in my mid-60s, I'm going to not accept it any longer.
