Lost my fee

dodge guy wrote:

It`s also about taking care of customers! Yes, they had a policy. If they cancelled just to go to a different campground then by all means they should pay the full amount, or part of it! it`s another thing when the cancellation is not preventable. then they should look at the situation and adjust accordingly. I believe its called customer business relations! both sides can make it good or bad.

So, the campground makes the exception because of the stated health reasons. The OP then takes the money and heads off of another campground because he didn't really have a health issue, he just wanted to cancel his reservations without losing any money,

What? Oh, but the OP is really injured? And how do you know this? Because he said so. Sure and people never lie to get out of something? But he's an RVer they're good people. Right and how many are posting about changing reservation dates so the OP can get around the cancellation policy? But that's different, the OP has health issues.

Yes, businesses need to take care of their customers. But at the same time, they must maintain an unbiased, non-discriminatory, and money-making business. So they let the OP off the hook because RVnetters say he's a good guy and deserves it. What about the next guy who calls for a cancellation? How do they handle that one? Do you want to go field all their calls and make their decisions for them?

I worked retail for years. I watched the return policy go from strict to loose to strict and back to loose. When it was strict, customers complained non-stop because they should be allowed an exception to the rule. When the policy was loose, the customers cheated, lied, and stole to take advantage of it. The company made it loose to appease the honest folks, they made it strict to stop the dishonest folks. Stop blaming the business and start blaming the dishonest folks.