North Spokane RV Campground in WA

Question

We were looking forward to enjoying our stay in this park, but needed to cancel because of needing some unexpected repairs to our RV.  When we called to cancel, we were told they have a no refund policy.  We are cancelling for a date in late JULY!  We reserved over the phone and we're not told of this policy. After being told no refund, we did find that in our email confirmation..:  in 3 years of FT, we have never seen this!  We do understand not cancelling too close to the date, or a small processing fee.  We also know that some places have deposits that you lose if you cancel too close to arrival date.  We rarely need to cancel, but DO expect reasonable cancellation fees, rather than this NO refund policy.  They offer a 1 year voucher which we will not be able to use...  Be aware of this policy if you choose to reserve there!  We WON'T be visiting this park in the future because of what we consider this unreasonable policy.

two_hands · Answer

I feel for you, but I'm not surprised.  It has happened to me twice.  On one I cancelled just half an hour after making the reservation.  Those were two parks I'll never go to.

rv2go · Answer

Too Bad. Take the voucher, check with the Park and see if you can let someone else use it.  If yes, then maybe sell it or give to a fellow rv.net member.

rvcrazy · Answer

The promised voucher has not arrived...

y-guy · Answer

You might try contacting your credit card company and putting the charge into dispute. It's not a guarantee but if if they did not disclose the refund policy prior you might have a chance. Doesn't hurt to try.

lantley · Answer

Live and learn. By avoiding the CG forever are you punishing them or punishing yourself? While you may not have been aware of the policy or find it unreasonable, was it actually posted somewhere where you could have seen it?
You assumed the policy was like everyone else, which is reasonable However your assumption was incorrect.
If policy was publicly posted some of the responsibility is on the consumer to know the policies at the time the reservation is placed. Failure to do so may leave may cause hardship down the road.
I imagine no refund policies are rare, however I am sure this is not the only park with a no refund voucher policy.

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North Spokane RV Campground in WA

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