SDcampowneroperator wrote:
Good Sam account representatives visit every Good Sam park every year. They do not 'review', they ' rate' based upon the 10/10/10 point system which is divided into 3 sections, that evaluate camp amenity, facility and sites.
Usually when they arrive in camp its unannounced, except for an email up to a week before that they will come soon. They drive and walk the camp and rate based upon their observations. When this is done they sit down with management, present their rating, proceed to listing and advertising.
In our 19 years, there was no discussion allowed on their rating. It cant be bought or altered.
One year after we had done extensive upgrades to all 3 categories our rating jumped 6 aggregate points. Within a week Ed and Jan Thierfelder, Good Sams Quality Assurance team checked in unannounced rated the camp, to verify our 9.5/10/9.5 .
Reviews about the camp on the GS link are from guests.
Ratings amd Reviews are apples and oranges apart. Opinions about rudeness or some other slight may be construed differently. Some want to be led by the hand, some are offended if help is extended. The customer is not always right, its why businesses have the right to refuse service.
Consider the region. being a extensively well traveled westerner, I would not call the New Yorker rude for being what is percieved for NYC. A New Yorker might be put off by the graciousness in the south, thinking it, intrusive.
^^^^^ This. There is a very big difference between a RATING and a REVIEW.
Ratings takes a more objective view. There is a check list. Does the property have this? Does the property have that? Does the property have something else? A list of items to be checked off; the more checks, the higher the RATING. In a nutshell.
A Review is much more subjective and in many cases more detailed. It is an opinion based on an experience and a first (or more) impression. When I do a REVIEW of a location at campgroundreviews.com I try to be factual about the amenities as well as giving an opinion about how those facts translate into an enjoyable camping experience. Having water/electric/sewer are factual; they either have them or they don't. How nice the site is, is more opinion based on expectations. I have a different opinion and expectation of a USFS or National Park campground versus a commercial campground/RV resort. Both can be highly favourable based on EXPECTATIONS and does the property deliver on that expectation.