Dave,
I am back again and caught up.
I successfully ran a business that went very well until the 2008 depression ended it.
There are some obvious issues here:
The new owner does not value good clients.
He does not know that one unhappy client will tell 10 others.
He does not understand that RVs all have wheels and they can vote with those wheels.
If this is the best he can do, it is a valid assumption that this is the best he will ever do. If you don't like being treated like that, vote with the wheels.
I have done this on more than a few occasions.
Remember to fill up in with the final outcome.
Matt