Super_Dave wrote:
Every year at the end of our season we make our reservations for the following year. In that reservation is a listed price. Well, this off season the KOA was sold to new owners and I was notified that the price would go up 25%. Does that seem reasonable that the new owner can not honor a standing reservation? And to add insult to injury, they want to move us to a less desirable site.
It seems like a bad business practice, but the KOA terms of use probably allow it. Most likely your only recourse would be to cancel your reservation for no fee. Looks like the actual policy may depend on the campground, I couldn't find anything in the general KOA terms, but for an individual campground, I found this, which implies that they can change the reserved rate. So you'll probably have to look up the terms for your campground.
2021 Reservation Terms:All Rates are subject to change. Site numbers are not given out in advance unless it is locked with KOA Select my site. We reserve the right to move any reservation to make room for groups/emergency situations.
If you already contacted the local campground and they haven't resolved this to your satisfaction, try KOA corporate:
Customer Service: 1-888-562-0000
Email: feedback@koa.net
If it's a short trip, Corporate may just comp you the difference in the interest of customer service, but if you're there all summer, it may be harder to get an adjustment.
