Reservation Rant for the Day

We do not man our offices 24/7/365. To do so would be financially irresponsible. During our offseason, when the parks are closed, we rely on phone messages and e-mails to complete the ten to fifteen percent of reservations that are not made through our online reservation system. We have often encountered e-mail accounts that either will not accept e-mails from "unknown" senders or e-mail accounts that have sent our replies to junk mail files. With phone messages, we find that around 10% of the messages are virtually unintelligible. Some people don't leave their phone number, and others neglect to leave the area code and only give us the seven digits. Can't return those calls even though we want to. If the person leaving the message would enunciate their name and phone number SLOWLY, and possibly repeat that phone number along with giving a best time for a return call, they would find that their success in getting a callback will improve. Also, if you leave a voice message, be sure your callback number has a voice mailbox set up to receive voice messages. We will try a few times to return calls, but we aren't going to devote several days making repeated attempts in hopes that someone will finally answer their phone.