Reviews are not always fair.
I just need to get this off of my chest. We are workampers and are currently working in Texas. We are at a KOA that has 35 cabins and 237 RV sites. The manager is awesome, and probably the best manage...
Forum Discussion
Most review sites have the ability to give a response to a review. RVarkReviews allows owner response and Goolge also allows responses - instructions here
Your best bet is to respond(or let management) to these reviews using the following guidelines - copied from RVParkReviews.com:
Responding to Reviews:
Always be polite. Remember that your responses will shape opinion about your Park.
Craft your messages well. Professional, caring and courteous responses go a long way to great customer relations and experience.
Thank the reviewer for taking the time to post feedback.
Address specific complaints and explain what steps may have been taken for improvement.
Do not offer incentives for reviews, or coupons or discounts for return stays.
Be positive! You might mention improvements or updates that may interest the reviewer.
In the end, most people can see through these rant reviews on Google.
Good luck!
Your best bet is to respond(or let management) to these reviews using the following guidelines - copied from RVParkReviews.com:
Responding to Reviews:
Always be polite. Remember that your responses will shape opinion about your Park.
Craft your messages well. Professional, caring and courteous responses go a long way to great customer relations and experience.
Thank the reviewer for taking the time to post feedback.
Address specific complaints and explain what steps may have been taken for improvement.
Do not offer incentives for reviews, or coupons or discounts for return stays.
Be positive! You might mention improvements or updates that may interest the reviewer.
In the end, most people can see through these rant reviews on Google.
Good luck!
