I know this has been talked about before so sorry to be repeating the subject. I do remember people saying they won't help you if you are in the USA. So, my question is:For example,if you need a reboot even after you try to refresh over the computer, do you need to call them on a Canadian phone or would they know where you are calling from? I have a Verison Home Connect phone I use when I'm in the USA. I have my Canadian cell phone but I put it on vacation for the time I'm down there because of the cost of the plans for using it in the USA. Has anyone had a problem calling them with a USA phone or would I have to activate my Canadian cell phone just to make the call to them? I carry a new receiver with me in case I have a problem with the one I'm using. I would need to call them to activate it if I had to. I guess you could tell them you bought a new receiver and needed it activated? Thanks in advance.Toban

We have called a few times to add or remove a channel as well as for a re-boot while in AZ. They have never asked where we are calling from. We have a USA land line and our cell service is T-mobile. We have called Shaw on both lines. Never had a problem.

I contacted they last winter to get my receiver refreshed. I was on the chat page at Shaw's website. Told the tech what I needed and within a minute my receiver was activated, the tech asked if he could do anything else for me , I said no that is all I need, have a good day and that was it. So if need be , use the chat service on line.Hope this helps

I don't think that you will have any problems contacting Shaw from the US. I had some detailed communications with them back a couple of years ago, I was trying to decide whether I should get an auto dish for the roof of our RV and I didn't want to invest $$ if Shaw was going to "range" their sats like Bell did, it would mean a waste of $$ as we use the RV mostly in the US over the winter. I did end up getting a Winegard dish set up for Shaw.Shaw were very forthcoming and they know we use them while in the US.You may want to consider activating your new receiver before you leave home, we did that after the last Shaw firmware upgrade on our old 630 PVR, it didn't work well after the upgrade, it still works but the remote is finicky. We use it as a second receiver in the RV. It may cost you $5.00 or so per month though

I agree with almcc. I carry two receivers and I keep them both plugged into the dish even if I'm not using the second one. However, I believe they are now more strict about location than they were a couple of years ago.

almcc wrote:I don't think that you will have any problems contacting Shaw from the US. I had some detailed communications with them back a couple of years ago, I was trying to decide whether I should get an auto dish for the roof of our RV and I didn't want to invest $$ if Shaw was going to "range" their sats like Bell did, it would mean a waste of $$ as we use the RV mostly in the US over the winter. I did end up getting a Winegard dish set up for Shaw.Shaw were very forthcoming and they know we use them while in the US.You may want to consider activating your new receiver before you leave home, we did that after the last Shaw firmware upgrade on our old 630 PVR, it didn't work well after the upgrade, it still works but the remote is finicky. We use it as a second receiver in the RV. It may cost you $5.00 or so per month though2 years ago Shaw had no problem with helping out Snowbirds. That all changed last year when the new bird became active. Now their policy is no Tech Support if in the US.I agree with activating before heading South. If you need to use your spare you shouldn't have any problems with a US number. Use the prompts and put in your phone number you have registerd with them when asked.

Shaw Direct TV Communication for Canadians | Good Sam Community

CardinalRule
Explorer
Oct 02, 2015
almcc wrote:
I don't think that you will have any problems contacting Shaw from the US. I had some detailed communications with them back a couple of years ago, I was trying to decide whether I should get an auto dish for the roof of our RV and I didn't want to invest $$ if Shaw was going to "range" their sats like Bell did, it would mean a waste of $$ as we use the RV mostly in the US over the winter. I did end up getting a Winegard dish set up for Shaw.

Shaw were very forthcoming and they know we use them while in the US.

You may want to consider activating your new receiver before you leave home, we did that after the last Shaw firmware upgrade on our old 630 PVR, it didn't work well after the upgrade, it still works but the remote is finicky. We use it as a second receiver in the RV. It may cost you $5.00 or so per month though

2 years ago Shaw had no problem with helping out Snowbirds. That all changed last year when the new bird became active. Now their policy is no Tech Support if in the US.
I agree with activating before heading South. If you need to use your spare you shouldn't have any problems with a US number. Use the prompts and put in your phone number you have registerd with them when asked.
joebedford
Nomad II
Oct 02, 2015
I agree with almcc. I carry two receivers and I keep them both plugged into the dish even if I'm not using the second one. However, I believe they are now more strict about location than they were a couple of years ago.
almcc
Explorer
Oct 02, 2015
I don't think that you will have any problems contacting Shaw from the US. I had some detailed communications with them back a couple of years ago, I was trying to decide whether I should get an auto dish for the roof of our RV and I didn't want to invest $$ if Shaw was going to "range" their sats like Bell did, it would mean a waste of $$ as we use the RV mostly in the US over the winter. I did end up getting a Winegard dish set up for Shaw.

Shaw were very forthcoming and they know we use them while in the US.

You may want to consider activating your new receiver before you leave home, we did that after the last Shaw firmware upgrade on our old 630 PVR, it didn't work well after the upgrade, it still works but the remote is finicky. We use it as a second receiver in the RV. It may cost you $5.00 or so per month though
Keily
Explorer
Oct 02, 2015
I contacted they last winter to get my receiver refreshed. I was on the chat page at Shaw's website. Told the tech what I needed and within a minute my receiver was activated, the tech asked if he could do anything else for me , I said no that is all I need, have a good day and that was it.

So if need be , use the chat service on line.

Hope this helps
Diplomat_St_Poo
Explorer
Oct 02, 2015
We have called a few times to add or remove a channel as well as for a re-boot while in AZ. They have never asked where we are calling from.

We have a USA land line and our cell service is T-mobile. We have called Shaw on both lines. Never had a problem.

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