Standard Cancellation Policies

Flyby post?

No, planned stop had to changes plans traveling next week.

If I had an RV Resort where it was so slow this time of year that I needed to charge a cancellation fee, I would look for reasons why folks aren't coming to my resort.

The resorts we go to have cancellation fees and time limits but they are so busy (usually have a waiting list) or are so customer oriented, they don't charge the fees if they can get another RV in the spot. These are parks which consistently get high rankings in the reviews from other RV'ers.

I also have an issue with excessive cancellation fees, but can understand the need for them especially during "high" season this time of year on the Oregon Coast.

We stayed at Winchester Bay RV Resort earlier this year for 2 nights and very much enjoyed our stay there. We changed sites on our second night when we realized that we would rather have a Westerly ocean and sunset view, rather than a view of the marina. They were very cooperative. It is a very nice and well recommended RV Park.

Glad you had a good stay, but if you have to cancel and do it even ahead of the specified time limit, and they keep all the money...Still just bad vibe bad business, I just don't do business that way

Deposits are a two way street. You are making a commitment to stay and the park is committing a site to you. Just because they are slow, or busy doesn't change the fact the park has made that commitment. And even if they rent that site the day you were scheduled to use it, doesn't mean they didn't lose another customer. Today at one of my parks was a prime example. I had a guest who wanted to stay for 10 days. I had to turn them away because one of the days in the middle of that stay the park is completely full. Several of the people staying on the day we are full are only staying one night. Since I honor my reservations, I didn't cancel one of those one night stays and put in the much more lucrative 10 night stay. I did the ethical thing and turned the 10 night stay away. If the cancellation fees are not painful, there are many people who would make multiple reservations in different parts of the country and make their final decision at the last minute leaving most of the parks high and dry and leave fellow RVers who actually want to stay at a particular park without a site to reserve. The solution is very simple, if you don't want to risk a cancellation fee, don't reserve at a park that has them.

Burdog613 wrote:
Glad you had a good stay, but if you have to cancel and do it even ahead of the specified time limit, and they keep all the money...Still just bad vibe bad business, I just don't do business that way

I went to their website, took me about 30 seconds to find the cancellation policy. It clearly states "NO REFUNDS". Instead they will issue a raincheck, less a fee if you cancel more than 7 days in advance. Don't know what other specified time limit you are referring to. According to their website, there is never a time when you would receive a refund. It is pretty clear.

You'll have to understand we are normally suspicious of first time posters that come here with a complaint.

I have no problem with any business that publishes its policy and then honors that policy.

Did the policy change between the time you made the reservation and the time you canceled? If so, you have a valid complaint. If not, you have no reason to complain, your reservation was a contract and the terms were agreed upon by both parties. If you didn't bother to check on the terms, that is on you, not them.

Did you ever take the time to find and read OR ask them about their cancellation policy before you made reservations?

Burdog613 wrote:
So in essence they get to keep your money for doing next to nothing except reading an email and running your credit card.... which takes a matter of seconds.

Not necessarily true. They may ALSO have turned down someone else who wanted to rent that site or may have turned down someone just because they were booked solid. If they LOOSE money because you changed your mind then I'm on the side of the RV Parking Lot in this one. It would probably be a nice gesture if they returned your money PROVIDED they didn't loose anything on the deal.