The Value of a Friendly Staff - V 2.0
I dont know why the original post was closed. It seemed to me it was just actually getting to the heart of the topic. I also dont think it was "too personal" Considering WRVPO's choice of handle and h...
Forum Discussion
Customer service does go a long way, but as another poster said it still can't make a lousy campground a good campground. And vice-versa, lousy customer service can make a good campground, well, lousy! Small transgressions can be overlooked if handled properly-large ones are a little more difficult. However, I wonder how much our perception of a campground changes due to our initial greeting? For example, you pull into the cg of your dreams, price is right, everything looks perfect but the front desk clerk is snippy. Does that trigger us to look for imperfections? Flip slide-campground isn't that great but staff is exceptional. Does our mind tell us it's not that bad? As the old Head and Shoulders ad says: "You only have one time to make a first impression". How much does that first impression alter our perception of the campground I wonder.
