The Value of a Friendly Staff - V 2.0
I dont know why the original post was closed. It seemed to me it was just actually getting to the heart of the topic. I also dont think it was "too personal" Considering WRVPO's choice of handle and h...
Forum Discussion
Well over half of our customer issues concern policies. Why would I start out apologizing for the fact we require people to clean up after their pets or apologize that we charge a fee to cancel a reservation? Of course we apologize and attempt to make right any issue that is our fault. But I am not going to apologize for rules fees or charges that are clearly spelled out.
