The Value of a Friendly Staff

magnusfide wrote:

Shot-N-Az wrote:
You know, I stayed at a CG a couple of weekends ago that I would normally rate pretty low on rvparkreviews.com. However, the people who ran the place were extraordinarily nice, upbeat, and genuinely friendly people. Those people changed my entire outlook on the place.

Double ditto. Cheerful and helpful staff are the best asset a cg can have. No amount of upgraded amenities can make up for surly staff or campground owners.

Doubt that a smile and a hearty "we are so sorry" will make you feel any better about a snowy Cable TV connection, dirty bathrooms and showers, low voltage or an unlevel site full of weeds, cockleburrs and dead grass. 95% of the people in a park have one interaction with the staff and that is when they check in. If there was a way to automate that check in, like an ATM or the self service line at the grocery store those 95% would happily avail themselves of that option, they have no inherent need for personal interaction with any staff. The staff is just not an issue to them, any more than your satisfaction with your hotel room is determined by the desk clerk.
Besides check ins, most interactions guests at parks have concern problems or other issues. For people involved in those interactions, a satisfactory outcome is much more important than attitudes and personalities. Way too often a person's impression of cheerfulness, helpfulness and friendliness is determined by the outcome of issue. Get what you want, everybody is happy, if it doesn't go your way, there aren't smiles all around.