The Value of a Friendly Staff
After a very long and rainy day driving to Valdez, AK, I was checked into the Bayside RV Park by a smiling young woman who made me feel like a welcome and valuable customer. It made me realize how mu...
Forum Discussion
Having spent a career in corporate sales / marketing I practiced, and told my people, that without the customer we would be out of business.
I would tell them - the customer is not always right, but he IS always the customer.
Been retired 20 years but my tongue is still sore from all the biting I did - both with customers and internal in the corporation. Actually, far less biting with the customers, and over the years it became non existent. Internal was another story - which is why I got out at age 55 with no golden parachute or anything. Never regretted the decision.
I have also learned that an apology is three part - admitting you are wrong, apologizing, and asking what you can do to make it all right.
I would tell them - the customer is not always right, but he IS always the customer.
Been retired 20 years but my tongue is still sore from all the biting I did - both with customers and internal in the corporation. Actually, far less biting with the customers, and over the years it became non existent. Internal was another story - which is why I got out at age 55 with no golden parachute or anything. Never regretted the decision.
I have also learned that an apology is three part - admitting you are wrong, apologizing, and asking what you can do to make it all right.
