The Value of a Friendly Staff
After a very long and rainy day driving to Valdez, AK, I was checked into the Bayside RV Park by a smiling young woman who made me feel like a welcome and valuable customer. It made me realize how mu...
Forum Discussion
Lauren wrote:
Having spent a career in corporate sales / marketing I practiced, and told my people, that without the customer we would be out of business.
I would tell them - the customer is not always right, but he IS always the customer.
Been retired 20 years but my tongue is still sore from all the biting I did - both with customers and internal in the corporation. Actually, far less biting with the customers, and over the years it became non existent. Internal was another story - which is why I got out at age 55 with no golden parachute or anything. Never regretted the decision.
I have also learned that an apology is three part - admitting you are wrong, apologizing, and asking what you can do to make it all right.
x2 So right! The customer is not always right. But it does NO GOOD to point it out and try to win a pi**ing contest with one over policy or rules or anything else. This is just good Customer Service Common Sense.
