You NEVER could update your Tracphone from Canada as there is no Tracphone service available in Canada. When you update your phone, the Tracphone system needs to communicate with your phone - which it can't do if you are out of the service area in Canada - hence you must update when you are in the US and have service available. This is not a shortcoming of Tracphone but rather a fact that any cell service cannot be updated where there is no service or they do not have a roaming agreement as is the case with Tracphone. This is one of the reasons that Tracphone is at the top end of the value scale (cheapest) for the services it provides.