White Acres Campground - Bardstown KY...STAY AWAY!!!
DO NOT STAY HERE!!!
We have stayed at a LOT of campgrounds in our RV life...and have always planned ahead by making reservations in advance...
So we were planning to do the Bourbon Trail in KY this year on our way back home to Indiana from Gatlinburg.
So we called White Acres to make a reservation 3 months in advance of our arrival date. I personally spoke with the owner Doris White. We are planners and don't just show up...especially since we have moved into our 40' motor home since we know we just can't "show up" someplace and expect to fit. Mrs. White took our name and the dates for our stay. That's all she did...no email confirmation, no credit card, nothing but my name and date of arrival and departure...at that point I was nervous...but this is her business and that's apparently how she runs it...well...let me tell you...the way she runs her business is to not have anything of true "reservations" because after driving 3 hours up from Gatlinburg and doing a couple of the local distilleries on the bourbon trail (the whole reason for our trip) we show up at White Acres only to be told the only sites they had were 1) extremely unlevel and not long enough for a 40' coach or 2) park in a field with only electric and water with no sewer (we didn't dump black in Gatlinburg as we were only there 4 nights so we needed the hookup).
The gentleman that was there at the time of our arrival was the CG "manager" and not Mrs. White. He tried to explain to me how 1) the people there had reservations 2) some had extended their stays. Basically he was very rude and really didn't care what my situation was.
Firstly 1) We HAD a reservation and 2) When I try to 'extend' in 'normal' CG's if the site is NOT BOOKED I can extend...at least on places that "take reservations" and not First Come First Served...so this was a first...
I tried to politely explain that I had called months ago and spoke with Mrs. White for my reservation so she knew what her other reservations at the time were when she agreed to take mine and she knew the size of our rig at that time and that an extremely unlevel site would not be acceptable for a 40' coach.
Mind you it is later in the day in pretty rural Kentucky...what are my choices?...well...we found a real campground that actually values their customers...Lil Patch of Heaven in Bardstown http://litpacthofheaven.com/...the owner there Lou is customer focused and was able to accomodate us on short notice.
My advice to anyone thinking about camping in Bardstown...avoid the poor customer service and amature and completely unorganized place of White Acres...they will "promise" you a reservation and then have you scrambling like me at the 11th hour when they have given your space away to someone else knowing that they have other reservations coming in...RUN AWAY FROM THIS PLACE and go to Lil Patch...
For the record...I have NO affiliation with Lil Patch...just a dissatisfied customer that was treated very poorly at White Acres.
Joe
We have stayed at a LOT of campgrounds in our RV life...and have always planned ahead by making reservations in advance...
So we were planning to do the Bourbon Trail in KY this year on our way back home to Indiana from Gatlinburg.
So we called White Acres to make a reservation 3 months in advance of our arrival date. I personally spoke with the owner Doris White. We are planners and don't just show up...especially since we have moved into our 40' motor home since we know we just can't "show up" someplace and expect to fit. Mrs. White took our name and the dates for our stay. That's all she did...no email confirmation, no credit card, nothing but my name and date of arrival and departure...at that point I was nervous...but this is her business and that's apparently how she runs it...well...let me tell you...the way she runs her business is to not have anything of true "reservations" because after driving 3 hours up from Gatlinburg and doing a couple of the local distilleries on the bourbon trail (the whole reason for our trip) we show up at White Acres only to be told the only sites they had were 1) extremely unlevel and not long enough for a 40' coach or 2) park in a field with only electric and water with no sewer (we didn't dump black in Gatlinburg as we were only there 4 nights so we needed the hookup).
The gentleman that was there at the time of our arrival was the CG "manager" and not Mrs. White. He tried to explain to me how 1) the people there had reservations 2) some had extended their stays. Basically he was very rude and really didn't care what my situation was.
Firstly 1) We HAD a reservation and 2) When I try to 'extend' in 'normal' CG's if the site is NOT BOOKED I can extend...at least on places that "take reservations" and not First Come First Served...so this was a first...
I tried to politely explain that I had called months ago and spoke with Mrs. White for my reservation so she knew what her other reservations at the time were when she agreed to take mine and she knew the size of our rig at that time and that an extremely unlevel site would not be acceptable for a 40' coach.
Mind you it is later in the day in pretty rural Kentucky...what are my choices?...well...we found a real campground that actually values their customers...Lil Patch of Heaven in Bardstown http://litpacthofheaven.com/...the owner there Lou is customer focused and was able to accomodate us on short notice.
My advice to anyone thinking about camping in Bardstown...avoid the poor customer service and amature and completely unorganized place of White Acres...they will "promise" you a reservation and then have you scrambling like me at the 11th hour when they have given your space away to someone else knowing that they have other reservations coming in...RUN AWAY FROM THIS PLACE and go to Lil Patch...
For the record...I have NO affiliation with Lil Patch...just a dissatisfied customer that was treated very poorly at White Acres.
Joe
