What a mess. Account disappeared, but tech support eventually found it. Had to create a new account but membership is inactive even though we renewed. I’ve logged on to previous app multiple times without issue, now it’s like I never had a membership at all-been one for at least 10 years. Really considering ending this relationship with Good Sam, not sure there are really enough benefits to stay a member. Oh, and you sure do have my contact information as demonstrated by the multitude of emails you send me related to “my membership”! Very disappointed.