Forum Discussion
valhalla360
May 02, 2022Navigator
Follow up...
Generator: So far really liking it but mostly just testing out to make sure it's working and will do the job.
- Electric start is nice. Old Yamaha always started fine but twist and push a button is easier.
- I can't tell the noise difference at idle compared to the Yamaha.
- Barely comes off idle with the aircon running (other than a quick blip as it kicks the compressor over) and sounds to my ears quieter (I don't have a dB meter). Most of the difference seems to be because it's not throttled up like the smaller Yamaha (2400w).
- Did a quick test with the air/con running, I turned on a 1500w space heater. Only got the generator 2/3 power output light going. No struggle at all.
Amazon: A S%$@ show.
- So the first generator had some minor damage on delivery...it happens, no big deal.
- Got on the Amazon chat, explained the situation.
- They quickly agreed to send a replacement and offered to pick it up.
- We are traveling so had it shipped to a friends...we weren't at the friends, so pickup wasn't going to work.
- No problem, they would email a shipping label and we could drop it off at UPS.
- While finishing up the email arrived...the label was specific that postage was not included.
- Still on the chat, I asked why they didn't send a prepaid label. It's a large 2ftx2ftx3ft heavy box...it's not going to be cheap to ship.
- Amazon was insistent that it wouldn't be a problem and they would happily reimburse us for the shipping.
- Grumbled a bit (copied the chat) but ultimately what are you going to do.
- Next day, checked the amazon account...generator order was canceled completely.
- Got on the chat again, explained that I never agreed to canceling.
- They reinstated the order...and surprisingly it was going to show up the following day. (sent to the same friend who was coming out camping with us the following weekend)
- Next day, swung by a UPS outlet and shipped the generator.
- The shipping label wasn't actually emailed. There was a link in the email to the amazon website where the label could be downloaded. I don't normally order on my phone and don't have the password memorized, so wound up 15min in the parking lot with amazon getting my account unlocked so I could download the shipping info.
- Final UPS bill was about $150 but it was on it's way.
- Friend texted the same day, that UPS dropped off the replacement generator.
- About an hour later, got a second text that UPS had taken the generator off the porch and left a shipping receipt.
- Back to Amazon chat...Explained the whole history and spelled out that we need a generator still.
- It took them about 15min to reply back...but they said there was a 3rd generator being sent out.
- Asked about reimbursement for the shipping bill...they offered an account credit...I said, no I want reimbursement and had the chat from a couple days back with assurances it wouldn't be a problem.
- He was apologetic but was firm that there was no option to actually reimburse possible in the system.
- Finally got it moved up to a manager and suddenly, it's no issue sending it to my credit card.
- As we are finishing up, he tells me he is sending out another shipping label....huh?
- At this point, my response was, "I currently have two generators on your way to the amazon warehouse. I don't have anymore generators to send you."
- The 3rd try did eventually make it and friends dropped it off Friday.
Generator: So far really liking it but mostly just testing out to make sure it's working and will do the job.
- Electric start is nice. Old Yamaha always started fine but twist and push a button is easier.
- I can't tell the noise difference at idle compared to the Yamaha.
- Barely comes off idle with the aircon running (other than a quick blip as it kicks the compressor over) and sounds to my ears quieter (I don't have a dB meter). Most of the difference seems to be because it's not throttled up like the smaller Yamaha (2400w).
- Did a quick test with the air/con running, I turned on a 1500w space heater. Only got the generator 2/3 power output light going. No struggle at all.
Amazon: A S%$@ show.
- So the first generator had some minor damage on delivery...it happens, no big deal.
- Got on the Amazon chat, explained the situation.
- They quickly agreed to send a replacement and offered to pick it up.
- We are traveling so had it shipped to a friends...we weren't at the friends, so pickup wasn't going to work.
- No problem, they would email a shipping label and we could drop it off at UPS.
- While finishing up the email arrived...the label was specific that postage was not included.
- Still on the chat, I asked why they didn't send a prepaid label. It's a large 2ftx2ftx3ft heavy box...it's not going to be cheap to ship.
- Amazon was insistent that it wouldn't be a problem and they would happily reimburse us for the shipping.
- Grumbled a bit (copied the chat) but ultimately what are you going to do.
- Next day, checked the amazon account...generator order was canceled completely.
- Got on the chat again, explained that I never agreed to canceling.
- They reinstated the order...and surprisingly it was going to show up the following day. (sent to the same friend who was coming out camping with us the following weekend)
- Next day, swung by a UPS outlet and shipped the generator.
- The shipping label wasn't actually emailed. There was a link in the email to the amazon website where the label could be downloaded. I don't normally order on my phone and don't have the password memorized, so wound up 15min in the parking lot with amazon getting my account unlocked so I could download the shipping info.
- Final UPS bill was about $150 but it was on it's way.
- Friend texted the same day, that UPS dropped off the replacement generator.
- About an hour later, got a second text that UPS had taken the generator off the porch and left a shipping receipt.
- Back to Amazon chat...Explained the whole history and spelled out that we need a generator still.
- It took them about 15min to reply back...but they said there was a 3rd generator being sent out.
- Asked about reimbursement for the shipping bill...they offered an account credit...I said, no I want reimbursement and had the chat from a couple days back with assurances it wouldn't be a problem.
- He was apologetic but was firm that there was no option to actually reimburse possible in the system.
- Finally got it moved up to a manager and suddenly, it's no issue sending it to my credit card.
- As we are finishing up, he tells me he is sending out another shipping label....huh?
- At this point, my response was, "I currently have two generators on your way to the amazon warehouse. I don't have anymore generators to send you."
- The 3rd try did eventually make it and friends dropped it off Friday.
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