Sorry if this is of no use but on the LR hitch the handle points "up" to align the protrusion on the shaft with the channel in the outside casing the shaft slides in. Then you can pull out the bar into the "open" position to hitch up the trailer. Probably thought of that but when I got mine it took a few minutes to figure it out :)so I did not want to assume anything. Hope this is it for it will be a very easy fix. :)
Also I drilled a hole into the shaft in order to place a safety pin to lock the handle in place as I am going down the road. Mine did not have a locking pin at all.
