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kglenn's avatar
kglenn
Explorer
Oct 08, 2013

2013 Rushmore Wash problems & Concerns

I find it sad to have to post my concerns with my brand new 2013 Rushmore washington model. We drove from Canada to the state of CA and returned home only yo find mouldings falling off, Curtain hangers screws pulled out of the wall and cupboards falling apart. The dealer had rush threw the delivery process and did not give us enough time to look over our new unit which has many many defects inside and out. On our way home we start to notice al the defects and very disappointed with the dealers pdi process. If anything they should had given us a addition discount for all the exteriour defects. We had paid good money and they knew we lived 1500 miles away from our nearest dealer. We have not even used our unit as of yet and our planning a five month vacation threw out the USA in the begining of Nov/13 . We plan on stopping at our dealer and discuss all the repairs required to start to bring this unit up to speed. I knew the deal was too good to be true. There'e a reason dealers all over the USA are blowing out there inventory of there 2013 and 2014 model year units. I guess you live and learn

8 Replies

  • kglenn's avatar
    kglenn
    Explorer
    Oct 09, 2013
    I bought our rushmore in the states for two reason.

    Better pricing than Canada can ever do. Canadian dealers are always out to luch on there pricing. They think its such a big deal to import.I have purchase two motor yachts, jet skis ,Outboard motors, quads and many rv's in the good old usa because Canada pricing has always been 10 to 60 % more than the usa and there is no duty at the border, just the same taxes you would pay if you purchased it in Canada. Companys like Yamaha Canada, Honda Canada, Suzuki canada and all rv dealers in canada have always hand higher prices than the USA.
    I would love to support a Canadian dealer if they try to come close on there pricing. USA retial is below Canadian cost on many many items.
    It's time for Canada Dealers to wake up
  • wowlites's avatar
    wowlites
    Explorer
    Oct 09, 2013
    ontariofarmer wrote:
    You couldn't find a trailer in Canada?


    X2

    Rushmore's are all over the place up here, maybe it was a $ issue, we do pay slightly more up here for RV's
    Cheers
    Rick T.
  • Greentreena's avatar
    Greentreena
    Explorer
    Oct 08, 2013
    Unfortunatly, even the best brands can have defects on the first trip. The difference is, the good brands take care of problems right away and you leave happy. Hopefully, you can get things fixed and quickly.
  • goducks10's avatar
    goducks10
    Explorer
    Oct 08, 2013
    JKrussow wrote:
    Why not on your five month tour of the US stop by the factory and have them repair the defects under warranty. Let them know you are coming first so they have the staff ready to get the work done.

    Your dealer does not have your best interests in mind. The factory might.


    Exc idea. To the OP's defense, no RV is excluded from defects. Some worse than others that's all.
  • Swamp_Man's avatar
    Swamp_Man
    Explorer
    Oct 08, 2013
    I would check and see if the state in which your purchased the unit has a lemon law. Sounds like you got a Monday day unit after a long weekend.
  • JKrussow's avatar
    JKrussow
    Explorer
    Oct 08, 2013
    Why not on your five month tour of the US stop by the factory and have them repair the defects under warranty. Let them know you are coming first so they have the staff ready to get the work done.

    Your dealer does not have your best interests in mind. The factory might.

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