Indiana law has been shall we say 'gerrymandered' to favor the RV manufacturers. I had to threaten legal action to get our paid for teardrop, finished or not (it was not) and found a law firm in Elkhart willing to take the case.
In this case I would be going with needling. There are cultural equivalent in anthropology, In our culture we ask how long will it take to fix something and take that as a fair estimate. In other cultures you leave your car/whatever and call in an hour say have you started yet, calling periodically to check. I would be in the factory and watching the work being done or asking why it is not. Many of the factories employ Mennonite and Amish workers in an interesting symbiotic relationship, and you can work with that in observing and talking with them.
