A little view inside B&W...

greende wrote:
And then there's the customer service. A HUGE compliment to them from me. I had the dreaded pickup bed crushing from my Companion hitch, not B&Ws fault. GM decided to cheapen the steel thickness. I contacted them and they sent me two large pieces to attach to my Companion. No charge, no hassle and no questions asked. I appreciated it immensely. So nice to deal with a quality company these days.

I called them last week in regards to the same issue my dad is experiencing with his older companion and the lady on the phone tells me they offer no such thing. WTH???