A little view inside B&W...

N-Trouble wrote:

greende wrote:
And then there's the customer service. A HUGE compliment to them from me. I had the dreaded pickup bed crushing from my Companion hitch, not B&Ws fault. GM decided to cheapen the steel thickness. I contacted them and they sent me two large pieces to attach to my Companion. No charge, no hassle and no questions asked. I appreciated it immensely. So nice to deal with a quality company these days.

I called them last week in regards to the same issue my dad is experiencing with his older companion and the lady on the phone tells me they offer no such thing. WTH???

I asked them about the same thing and was told the same. Not that I need it, I was just asking to see if it was a good idea while I was talking to them about getting new nylock nuts and u-bolts (free of charge, I might add).