A manufacturer who cares!
On February 6th, I ordered a new Grand Design 337RLS FW from Lazy Days in Tucson. Since I elected some options, I needed to wait for delivery from Grand Design. The promised delivery date has come a...
Forum Discussion
Deb and Ed M wrote:mudmaker wrote:
I would look at this as a good thing. Your new camper won't be delivered on the salt covered winter roads that we are having to put up with around the Midwest.
I agree! A secondary blessing, as it were.
To get an apology from the company for a delay - wow!! I'm going to keep them on my "short list" for the day we buy new!
Damn cheap good-will, for sure. For the price of some phone calls (and taking time out of his normal productive time), that company exec (and it makes a difference that it was an exec and not a flunky) has bumped his company up not only in their direct customers' eyes, but everyone who's reading, here.
Lyle
