A question to Open Range RV Owners

My wife and I recently sold our full timing 5th wheel Cardinal and are looking to down size to something a little more fleet of foot/lighter yet stay with a unit that has ceiling height (I am 6'5"). I was considering the Open Range brand but got some negative feed from a salesman, so rather than take his word I thought I should check with owners... he said they have a lot of service issues, was it a ploy to steer me into one of his brands or was he speaking from experience. The dealer sells them but not at his location.