Another Grand Design Podcast - pretty cool.
Expansion, quality control and growth. Podcast
Forum Discussion
At 1st when GD started producing their trailers they seemed like a great startup company. Then when they got going full tilt like very other company the normal ness stated to creep thru. I was interested in them as they seemed like something different with the way they were doing customer service, so I joined their forum. After spending a year or longer reading it, it's pretty obvious they are no better or worse than the rest. And all that pre startup hype was nothing more than hype.
One thing I noticed was that early on they had one or two customer reps that would read the forum and respond to help those with issues. It was pretty easy to keep up with customer issues as GD was in the early stages and wasn't producing large numbers of trailers yet. Now that they are pumping them out in greater numbers I no longer see the rep on the site. Overwhelmed I guess.
I agree with the above comments that they lack a few things to really set them apart. One for instance is the lack of interior choices. Only one cabinet and material trim choice and no fiberglass rear cap for the Solitudes.
One thing I noticed was that early on they had one or two customer reps that would read the forum and respond to help those with issues. It was pretty easy to keep up with customer issues as GD was in the early stages and wasn't producing large numbers of trailers yet. Now that they are pumping them out in greater numbers I no longer see the rep on the site. Overwhelmed I guess.
I agree with the above comments that they lack a few things to really set them apart. One for instance is the lack of interior choices. Only one cabinet and material trim choice and no fiberglass rear cap for the Solitudes.
