Another Grand Design Podcast - pretty cool.

2008Wildcat wrote:
There is no better company in this industry at responding to customer issues.

Try to get your other main line manufacturers to overnight parts to a customer when they are broken down somewhere.

Will never happen...

It did with Northwood. Never had any issues with them sending me parts. Only needed 2 parts during my 1 year warranty. None since, going on 3 years. I don't have a dealer near me, so Northwood set me up with a local independent shop for the only repair needed under warranty. I never contacted my dealer for parts or warranty work. I called Northwood directly.

Not slamming GD but they're not the only company that offers great service. After reading on the GD forum for a year I see a normal amount of disgruntled owners. Just like any other brand forum.