Australian Dealer entering US Market

NC Hauler wrote:

larry barnhart wrote:
NC hauler. Jim I have wondered about this story. We bought a 2018 chev Equinox. In the later months from the date our car was made a bad part was supplied for 2018 equinox's and could break so the recall was ordered for the fix. The question is were the parts not made using the spec requirements as you know about? chevman

Larry, if it was a part supplied by a distributor other than Ford, they receive the failed part and run field test and studies on it to find out if it was a suppliers failure or a failure in installation. We had gotten raw brake caliper bodies from a foundry, where we machine them in their first step to becoming a caliper.. In one instance, after Machining was done they’re sent to assembly to be finished.. test are run on them during the manufacturing process.. we kept failing 200 bar leak, but couldn’t figure out why.. took them to our Quality test lab and found porosity in the housings... stopped production, all housings had to be contained. This particular foundry almost went out of business due to their quality control processes not catching the issue. Our quality process caught the issue before caliper left the plant. Ford will look at the part/ component and figure, bottom line, if it was their fault or the distributors fault and the warranty repair will be handled through Ford. You may never know if it was Ford or the distributor.. unless there is a recall.. then you’ll be told. Hoped that helped buddy.

ON EDIT: Didn’t answer all your question .Specs are set by the auto manufacturer for ANY supplied part, before production, if distributor thinks they’ll be an issue, it’ll get hashed out with design engineers on BOTH sides. So at the point the part gets to the manufacturer from the distributor.. if it fails, the manufacturing process of the part has failed, either due to manufacturing tooling or material used. Could be a pile of things Larry depending on the process going into the manufacturing of the component.

Jim

Too bad the RV industry can't operate this way. Lippert =has= to know that they often get specs that simply won't handle the loads for specific uses, yet they build and ship them anyway because they'll simply deny any issues and hand the claim back to the mfr, who will then blame the customer for actually =using= their product. Even if the spec is good, the build is mediocre at best and the mfrs seem to do no random QC on acceptance. Another point I've said for several years is that if the mfrs would flat reject some of the junk Lippert sends them, then Lippert just might start to get the message that they really need to step up their QC.

Hell, I'd love for Thor or FR to get into a pissing match with Lippert over something. I'd have to buy popcorn stocks... :B

Lyle