Forum Discussion

riwolfman's avatar
riwolfman
Explorer
Nov 24, 2013

B & W Hitches

I bought a Companion 5th wheel hitch last year for my Denali crewcab dually. My trailer is a KZ Inferno 4012 toy hauler. After a 6400 mi. cross country trip I noticed that the base of the hitch was denting the corrigations in the bed. I sent an email to B&W asking if they had any advice. Within an hour I recieved a reply stating that they were sending pans that would match the corrigations in the bed. In three days I got a 30lb box with formed, heavy guage plates,powder coated to match the rest of the hitch. They attach with the hardware provided and spread the weight out on the lower corrigations solving the problem. Best part, NO CHARGE! Who does that???What a Company B&W is!! I thought customer service like that was a thing of the past!B&W, Quality products, Quality customer service,American attitude, American made!If you need a hitch, here's where to buy it.
Toy Haulers

18 Replies

Show More
  • Old-Biscuit's avatar
    Old-Biscuit
    Explorer III
    Nov 24, 2013
    Great hitch, great products, great customer service, great company!!!!!!!!
  • old_guy's avatar
    old_guy
    Explorer
    Nov 24, 2013
    you guys have no idea how good this company is. I have heard nothing but great things about them. Have been selling their products for years and they amaze me every year with something they do for the customers and employees.
  • fj12ryder's avatar
    fj12ryder
    Explorer III
    Nov 24, 2013
    Glad to hear that they've got that issue resolved. I read it about on this forum and it's great to hear that they didn't just deny there was a problem. They actually got busy and fixed it. Good company. I have their hitch and glad of it.
  • proptwister's avatar
    proptwister
    Explorer
    Nov 24, 2013
    Great company and top notch products that go along with that customer service.
  • CurtisFamily's avatar
    CurtisFamily
    Explorer
    Nov 24, 2013
    The absolute first aftermarket item being installed when our new truck arrives will be a B & W Hitch and Companion. What a great example of customer service, employee appreciation and community responsibility.
  • Ka_Ron's avatar
    Ka_Ron
    Explorer
    Nov 24, 2013
    Nice to hear of a good recommendation for a change.

    Excellent and kudos to B & W
  • Jaxom's avatar
    Jaxom
    Explorer
    Nov 24, 2013
    A few years back, when they needed to lay workers off, they kept them employed doing things around town. Making a playground, painting peoples houses etc.

    Here's the video of NBC news interviewing the owner.
    http://www.nbcnews.com/id/21134540/vp/29744284#29728257

    NOTE: I am in no way affiliated with B&W...I wish I were!
  • texasclarks's avatar
    texasclarks
    Explorer
    Nov 24, 2013
    Good to hear a positive story on here about what looks like a great company.

About Fifth Wheel Group

19,015 PostsLatest Activity: Jun 02, 2025