I went through this a couple of years ago. Ive always used a lot of water but still had the problem. Checked vent and other things. Dealer gave me a jug of rv digest it. It will eat the pyramid in about 24 hours. I had the problem again and read the bottle and it said do not let it freeze! Got a new bottle and problem went away. We are in Colorado for the summer and all is working well. I follow the instructions but most of the time I double the dosage but i doubt if that is necessary. Most rv dealers are now selling this product, but my last purchase was a gallon jug for a very good price.