Forum Discussion
JAC1982
Jan 16, 2018Explorer
Yup we love our Impact, and we also had another Keystone product before this one (Raptor bumper pull). I'm not going to say it's the best quality, but it's a lot better than many based what I've heard from other makes.
We haven't had it quite a year yet. The front air conditioning unit broke already (of course while boondocking for 8 days in 90 degree temps over the 4th of July out in the middle of nowhere), and it took nearly 3 weeks to get Keystone to authorize the replacement under the warranty, but they did replace it.
There have also been a few other minor repairs we've had to have done, such as the seal above the microwave exahust vent on the outside wasn't done on the top of the vent, so we had some water come in during a rainstorm, and one of the ceiling speakers in the living room wasn't screwed in all the way, so it came loose while traveling, and then got stuck in the slide because it fell down behind the decorative wood trim piece on the slide wall. Also there were some staples sticking up from the carpet in the bedroom. Again, nothing major, just annoying, and probably will happen on any rig these days. I can't also say enough about finding a good dealer close to home if at all possible, we've had a good experience with ours.
We haven't had it quite a year yet. The front air conditioning unit broke already (of course while boondocking for 8 days in 90 degree temps over the 4th of July out in the middle of nowhere), and it took nearly 3 weeks to get Keystone to authorize the replacement under the warranty, but they did replace it.
There have also been a few other minor repairs we've had to have done, such as the seal above the microwave exahust vent on the outside wasn't done on the top of the vent, so we had some water come in during a rainstorm, and one of the ceiling speakers in the living room wasn't screwed in all the way, so it came loose while traveling, and then got stuck in the slide because it fell down behind the decorative wood trim piece on the slide wall. Also there were some staples sticking up from the carpet in the bedroom. Again, nothing major, just annoying, and probably will happen on any rig these days. I can't also say enough about finding a good dealer close to home if at all possible, we've had a good experience with ours.
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