The Hershey show is NOT a factory show. The dealer owns the rigs after the show. The dealer get an incentive price on the rigs delivered to the show and in many cases free freight to the show. Many times a better deal can be had IF you buy the one that is at the show because of the wear and tear. In the 6 rigs we have bought we found you can deal better on an ordered unit rather than a stock one because of floor plan costs. As for service...a dealer DOES NOT have to service a rig he did not sell...that applys to the auto industry NOT the rv industry.