Concerns about buying from a distant dealer?
I'm still trying to decide on a Fifth Wheel. Being picky - I like certain layouts and options. I have several big retailers near me, but one brand I am considering is not sold locally. It would be ...
Forum Discussion
When I was looking back in '15, KZ was my #1 choice. I called them at the time and asked about warranty repairs as there was only 1 KZ dealer in AZ. They told me that, should the need arise, they would be happy to approve an independent shop or mobile repair service to complete warranty work. That sold me on KZ...at that time. It was later that we all heard that Thor was buying KZ (and Jayco) and we were very worried that they would no longer stick to this policy. Fortunately, we only had a couple warranty issues and our selling dealer was about 80 miles away, not a deal breaker for me. Since then, our selling dealer has closed and another dealer in East Mesa picked up KZ, and they are wonderful to work with. None of this "you didn't buy it here" b.s.; they work rigs in in the order in which they're brought in. Still a bit of a hike, but, again, not bad.
This being said, when were looking, if I found something at a very attractive price that a local dealer refused to match, I'd've taken a road trip to buy and dealt with warranty issues either on my own or with an independent shop.
Lyle
This being said, when were looking, if I found something at a very attractive price that a local dealer refused to match, I'd've taken a road trip to buy and dealt with warranty issues either on my own or with an independent shop.
Lyle
