Dutch_Oven_Man
Mar 11, 2014Explorer
Dealer or Factory delay??
We ordered a Forest River Wildcat back at the first of January. We were told by the dealer to expect 4-6 weeks, but from experience, I knew it would probably be closer to the 6 week mark. It is now going on 8 weeks+.
I started calling the dealer two weeks ago and never got a call back (come to find out my salesman quit), so I think the ball got dropped. When I finally got the sales manager to call me back, he said the unit was built and has been sitting at the factory for two weeks, but they couldn't get a delivery time scheduled.
I couldn't get a real straight answer from the sales manager, but who is responsible to having the fifth wheel delivered from the factory, Forest River or the dealer? If it's Forest River, probably not much I can do. But if it's my dealer...that's a different story.
Since my sales guy quit, nobody really seems motivated to call me back to let me know an ETA on the unit. I have been told twice "I'll find something out today and call you right back". It's been a week and nobody has called. I have the patience of Job, but my patience is wearing thin. Before I called the dealer again tomorrow, I wanted some knowledge so I could make an "informed" argument if the dealer is the one to blame.
I started calling the dealer two weeks ago and never got a call back (come to find out my salesman quit), so I think the ball got dropped. When I finally got the sales manager to call me back, he said the unit was built and has been sitting at the factory for two weeks, but they couldn't get a delivery time scheduled.
I couldn't get a real straight answer from the sales manager, but who is responsible to having the fifth wheel delivered from the factory, Forest River or the dealer? If it's Forest River, probably not much I can do. But if it's my dealer...that's a different story.
Since my sales guy quit, nobody really seems motivated to call me back to let me know an ETA on the unit. I have been told twice "I'll find something out today and call you right back". It's been a week and nobody has called. I have the patience of Job, but my patience is wearing thin. Before I called the dealer again tomorrow, I wanted some knowledge so I could make an "informed" argument if the dealer is the one to blame.